As part of our Summer Upskilling Programme, ABS UK Ltd, were joined by two Tech Gurus from Samsung’s HQ in South Korea.
The new initiative, which is taking place over three months, is aimed at complementing the existing skillset and continued learning of our technical, networking and installations team here at ABS.
Eight members of the team took part in the workshop run by Samsung which gave engineers an insight into the software solutions for value-added features unique to the Samsung range of devices, as well as the serviceability tools that increase efficiency for technical support queries and breakdowns.
The training programme has totalled over 20 hours of formalised training sessions, including hands on workshops for hardware and software, remote support tools, best practices and installation support, as well as 40 hours independent manufacturer e-learning.
David Thompson, Head of Channel Sales at Samsung commented: “At Samsung, we are dedicated to upskilling our partners; we feel that collaboration is essential to ensure continued growth in a competitive business market. Our specialists provide a range of services to our partners, from thought leadership to technical expertise. As part of our overall commitment to our partners, we were more than happy to assist ABS UK with their Summer Upskilling Programme.”
David Lees, marketing director at ABS UK Ltd commented: “We are delighted that the Samsung Tech Gurus could join us and deliver a workshop for our Programme. We highly value our partnership with Samsung and feel we are aligned with their dedication to training and development.”
“Our customers have been at the heart of this activity. Upon completion of the programme, our engineers will have a better understanding of the hardware and software associated with each respective manufacturer. This will enable them to remotely diagnose and fix issues that usually require physical visits, which intern will provide the customer with a greater level of service.”
Our team of Samsung experts are always learning and are here to help you print more efficiently while also aiming to help you reduce your print costs. If you think a Samsung print solution would be beneficial to your organisation please call us 01422 880008.